Job DescriptionLocation: Kolkata NMode: Work from Office NCTC: 3,50,000 - 4,00,000 NKey Responsibilitiesn N Lead, manage, and monitor the day-to-day performance of the telecalling team. N Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets. N Monitor calls, follow-ups, conversions, registrations, and overall team productivity. N Conduct regular call audits and provide feedback/coaching to improve call quality. N Train new team members on calling processes, scripts, CRM usage, and communication standards. N Handle escalations and support the team in resolving customer/doctor queries. N Prepare and maintain daily/weekly MIS and performance reports. NnRequired Experience Nn 2–5 years of experience in telecalling/team handling, preferably in healthcare,



doctor engagement, customer engagement, lead generation, or similar processes. N Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking. N Prior experience managing a team of telecalling is mandatory. NnKey Skillsn N Bilingual communicationskills are mandatory (Tamil, Telegu, Kannada, Malayalam (preferred)) N Excellent verbal communication and interpersonal skills. N Target-oriented and result-driven approach. N Valuable convincing, negotiation, and objection-handling skills. N

📌 Team Lead Outbound Calling (Lal Bazar)
🏢 CLIRNET
📍 Lal Bazar