Job DescriptionWe're Hiring || Manager – Quality || International E-Commerce Process (North America) Nn Location: Jaipur N Working Days: 5 Days a Week N Shift: Rotational NnKey Responsibilities: Nn Lead the Quality function for the International E-Commerce vertical N Drive quality frameworks, audits, calibrations, and governance N Analyze performance data to identify improvement areas and implement action plans N Partner with Operations& Training teams to improve CSAT, FCR, and KPIs N Conduct RCA (Root CauseAnalysis) and implement corrective/preventive measures N Mentor and develop the Quality team to achieve business goals N Ensure compliance with client and organizational standards NnDesired Candidate Profile: Nn Proven experiencein Quality leadership role in International BPO/E-Commerce process N Strong understanding ofQuality tools, Six Sigma methodologies (preferred) N Excellent stakeholder management and client communication skills N Solid analytical and data interpretation skills N Experience managing North America clients/processes preferred N Ability to work in North America shifts N