Job DescriptionKey Responsibilities: Nn Lead, mentor, andmanage the IT Support / Service Desk team to ensure high performance and operational efficiency. N Manage team schedules, task allocation, workload distribution, and daily support activities. N Act as the primary escalation point for critical and complex technical incidents. N Ensure timely incident resolution, effective communication, and a high level of customer satisfaction. N Monitor service desk operations and ensure compliance with Incident, Change, and Problem Management processes. N Maintain accurate ticket documentation, escalation records, and operational reports. NnRequired Skills & Experience: Nn 5–8 years of experience in IT Support, Technical Support, or Service Desk environments. N Proven experience in leading or managing an IT Support / Service Desk team. N Strong experience in technical troubleshooting and problem resolution. N Advanced knowledge of computer hardware,



software, operating systems, and networking concepts. N Hands-on experience with Windows, Linux and/or Mac OS environments. N Positive knowledge of Microsoft Office / Microsoft 365 applications. N Experience with ITSM tools and ticketing systems, such as ServiceNow or similar platforms. N Strong understanding ofIncident, Change, and Problem Management processes. N Excellent problem-solving, analytical, communication, and stakeholder-management skills. N Ability to manage escalations and handle challenging customer situations professionally. N ITIL Foundation certification is preferred. N Additional certifications such as CCNA, MCSE, ITIL Practitioner, or other relevant IT support certifications will be an advantage. N

📌 Service Desk Team Lead (Vasanthanagar)
🏢 Neurones IT Asia
📍 Vasanthanagar