About the RoleYou will lead a team responsible for both t he customer and the employee across the full onboarding and off-boarding lifecycle— from completing the offer with the customer, through onboarding and payroll setup, to a clean, compliant off-boarding. You are accountable for your team's operational metrics, for the quality of the customer and employee experience, and for finding durable fixes to the problems that impact the team.ResponsibilitiesLead a team of 8-10+ to deliver the end-to-endonboarding and off-boarding process for both customers and employees, including completing offers with the customer and entering payroll.Own and improve your team's core metrics:throughput and cycle-time efficiency, CSAT, onboarding/off-boarding accuracy, and SLA adherence.Hold a high standard for detailand follow-through and trace issues to root cause.Work with Product teams to surfacecustomer and employee issues, prioritize them, and see fixes through to launch.Identify and build enduring solutions for efficiency— process, tooling, and playbooks that scale.Plan and roll out team initiatives:define the change, prepare the team,



and measure the outcome.Partner with People Operations,Immigration, Payroll, Legal, and Client Services to keep work aligned to business needs and compliant across jurisdictions.Manage performance:set clear expectations, give direct feedback, recognize strong work, and develop the team through coaching.Requirements7 - 10 years of experience, including 4+ years managing a team — ideally in EOR/global employment, HR operations, payroll, or a client-facing operations workplace.Track record of owning operational metrics (efficiency, CSAT, accuracy/SLA) and improving them.Direct experience working with Product teams to surface and resolve customer and employee issues.Demonstrated ability to diagnose root causes and ship durable process, tooling, or workflow improvements.Strong attention to detail and a high degree of ownership.Strong communication and cross-functional collaboration in a dynamic, client-facing environment.Bachelor's degree in Human Resources or equivalent experience.

📌 Manager, Onboarding (Maharashtra)
🏢 Confidential Careers
📍 Maharashtra