RO:RL - Operation Loans Central Ops Processes - Retail- Activity Champion
INTERNAL USAGE:
No. of Vacancies:Reports to:Head - Central Operations Processes-Retail
Is a Team leaderNTeam Size:0-5
Grade:Senior Manager Assistant Vice President
Business:Retail BankingDepartment:Retail LendingSub-Department:Operation
Location:Virtual
About Retail Lending
The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank
AbouttheRole
Implementation of policies and modifying the processes accordingly. Analyzing existing processes and recommending process changes to initiate cost savings, optimizing resources and enhance operational efficiency. Identifying process risks and defining manual and system controls to mitigate the risks. Operationalizing current Retail Loan products as per requirement from business in co-ordination with technology team for various system developments.
Key Responsibilities

Functional:

Working knowledge of Retail Assets Business, especially Mortgage, Wheels & Consumer Loans products & PSL reporting

Working knowledge of handling Customer Service.

Knowledge of all regulatory requirements - business related.

Data Analytics and Metrics performance management.





Analysing existing processes and recommending process changes to initiate cost savings, optimizing resources and enhance operational efficiency.

Drive and oversee projects which are critical to channel & process development & improvement.

MIS & dash boarding, with data analytics to cull insights, to drive decision making and identify new opportunities.

Automating / digitizing Operational processes/products under Retail Lending.

Manage various Operational activities to support business .

Managing & driving Operations Key Performance Indicators (KPI's).

Drive efficiency in productivity

Risk & Compliance:

Audit management Internal & External

Identifying process risks and defining manual and system controls to mitigate the risks

Managing various Operation Risk Metrics derived time to time

Admin & People Management:

Co-ordination with Technology team for various system developments and UAT.

Recognise the key performers and plan out their career progression.

Manpower & Infrastructure Planning.

Maintaining cordial business relationship across all business stake holders.

Training to loan centre / branch Staff on process and policies

Build capability and skill across staff.

Qualifications

Graduate / Post graduate in Management

4 8 years of experience in a large consumer lending organization handling central / regional role in Operations

Role Proficiencies:

Strategy

Collaboration

Customer Sensitive

Compliance

Transparency

📌 RO:RL - Operation Loans Central Ops Processes - Retail- Activity Champion (Mumbai)
🏢 Axis Bank
📍 Mumbai