Your Role

- Freshers are also eligible
- 1 to 2 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
- Experience in handling customer issues, case management, and escalation management.
- Strong verbal and written communication skills in English.
- Good comprehension and analytical skills.
- Ability to work with accuracy and attention to detail.
- Proficiency in MS Office applications, email systems, web-based tools, and data entry activities.
- Willingness to work in a 24x7 workplace.
- Open to work from office.

In this role you will play a key role in:

- Excellent verbal and written communication in English.
- Strong customer handling and escalation management skills.
- Analytical thinking and problem-solving ability.
- Attention to detail and accuracy.
- Time management and multitasking skills.
- Ability to work independently and in a team environment.
- Basic understanding of healthcare claims and insurance processes (preferred).

YOUR PROFILE





Educational Qualification

- Graduate in any discipline.

Work Location & Shift

- Work from Office and Work from Home
- Noida & Kolkata
- Flexible to work in a 24x7 rotational shift environment

Experience Range:

- A2: Freshers
- A3: 1-3 Years

WHAT YOU'LL LOVE ABOUT WORKING HERE

For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.

📌 International Voice Process_Kolkata (Kolkata)
🏢 Capgemini
📍 Kolkata