Job Description
Associate Vice President (AVP) – BPO Presales & Solutions
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Band: D1
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Location: Anywhere in India
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Function: Business Process Services (BPS) / BPO Presales & Solutioning
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Employment Type: Full-Time
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Work Mode: Work from Office
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Note: Only candidates with hands-on experience in BPO/BPM/BPS Presales and Solutioning will be considered. Candidates from IT Presales, ERP Presales, or Technology Solutioning backgrounds without BPO Presales experience will not qualify.
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Role Purpose:
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We are looking for an experienced and strategic leader to drive solutioning, presales, and large deal pursuits across Business Process Services (BPS/BPO). The individual will be responsible for designing differentiated, commercially viable, and transformation-led solutions for global clients while partnering closely with Sales, Delivery, Transition, Digital, Finance, and Operations teams.
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This role will play a critical part in shaping and winning large outsourcing opportunities by creating compelling business solutions, operating models, transformation roadmaps, and value propositions.
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Key Responsibilities:
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Solutioning & Presales Leadership
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- Lead end-to-end solution architecture for large and complex BPO/BPS opportunities.
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- Drive RFI, RFP, RFQ, proactive proposals, and deal shaping initiatives.
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- Design target operating models covering people, process, technology, governance, and transition approaches.
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- Create compelling value propositions, transformation roadmaps, pricing strategies, and business cases.
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- Conduct client workshops,
solution presentations, due diligence sessions, and solution defense meetings.
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Pursuit & Deal Management
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- Partner with Sales and Account teams to qualify opportunities and improve win rates.
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- Coordinate cross-functional teams across Operations, Transition, Delivery, Technology, HR, Finance, Pricing, Legal, and Risk.
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- Support commercial discussions, solution validation, and proposal governance.
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- Own proposal quality, submission timelines, and stakeholder alignment.
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Transformation & Innovation
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- Embed AI, GenAI, Automation, Analytics, and Digital Transformation strategies into client solutions.
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- Develop innovative service delivery models focused on productivity, customer experience, and cost optimization.
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- Build reusable assets, accelerators, frameworks, and industry-leading solution components.
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Practice Growth
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- Support pipeline generation and revenue growth initiatives.
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- Identify market trends, competitor positioning, and emerging opportunities.
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- Collaborate with leadership teams to create industry-specific and horizontal offerings.
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- Represent the organization in client engagements, industry events, and thought leadership forums.
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Required Experience
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- 18+ years of total experience.
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- Minimum 8-10 years in BPO/BPS Presales, Solutioning, Deal Consulting, Bid Management, or Large Deal Pursuit roles.
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- Proven experience in designing and winning complex BPO/BPM outsourcing engagements.
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- Strong knowledge of global delivery models, transition planning, workforce sizing, pricing, and commercial constructs.
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- Experience working with multi-functional teams during pursuit and transformation programs.
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Educational Qualification
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- Bachelor's Degree (Mandatory)
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- MBA or equivalent management qualification preferred
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Candidate Profile
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- Robust track record in BPO/BPM industry.
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- Ability to engage with CXO-level stakeholders.
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- Strategic thinker with strong business acumen.
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- Excellent storytelling, presentation, and consulting skills.
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- Experience across any domain is acceptable; however, BPO Presales & Solutioning experience is mandatory.
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Mandatory Screening Criteria
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BPO/BPM/BPS Presales Experience
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Solutioning and Large Deal Pursuit Experience
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RFP/RFI/RFQ Ownership Experience
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Global Delivery Model Knowledge
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Not Eligible
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IT Services Presales only
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Technology Solution Architects without BPO solutioning experience
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ERP/Product Presales profiles
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Pure Operations leaders without Presales experience
📌 Associate Vice President (AVP) - BPO Presales & Solutions (Delhi)
🏢 Wipro
📍 Delhi