Remote: Hybrid

What Youll Be Doing (Position Summary):The Service Quality and Continuous Improvement role will define and evolve the HR service experience by governing the service catalog and driving ongoing improvements. This role will ensure services are clear, reliable, and efficient while embedding a culture of continuous improvement across captive and MSP teams.This role will work in a global, evolving environment where strong execution, collaboration, and continuous improvement are essential to delivering high-quality outcomes.Work Environment:At Brinks, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.How Youll Succeed (Roles & Responsibilities):Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:Maintain HR service catalog and service definitions.Lead continuous improvement initiatives using ticket data and feedback insights.Partner with HR Technology on automation and workflow optimization opportunities.Facilitate root-cause analysis and corrective-action tracking.Manage quality audits and track service KPIs across delivery channels.Deliver high-quality work aligned to defined standards, timelines, and service expectations.Collaborate with stakeholders across regions and functions to execute priorities effectively.Identify opportunities for process improvement and contribute to continuous improvement initiatives.Set priorities, manage workplans or team routines, and ensure commitments are delivered with quality and accountability.Coach, guide, or influence team members and partners to build capability, improve execution, and reinforce a service-oriented culture.Experience:~4+ years of relevant experience with demonstrated ownership of processes, services, projects, platforms, or stakeholder outcomes.Experience operating in a global, matrixed,



or process-driven environment.Seven to ten years in HR service delivery or process excellence with proven experience managing service catalog, KPIs, and improvement frameworks.Bachelors degree in Business, HR, or Operations. Lean or Six Sigma certification preferred.Who You Are (Skills / Qualifications):Must Have Skills:HR Services Management/ People Service catalogContinuous ImprovementQuality AssuranceRoot Cause AnalysisData AnalysisStakeholder EngagementChange EnablementStrong analytical thinking and problem-solving capability.Clear written and verbal communication with the ability to tailor messages to different audiences.Strong collaboration skills and ability to work across functions, regions, and time zones.Solid collaboration skills and ability to work effectively across functions, regions, and time zones.High attention to detail with a strong quality, compliance, and control mindset.Good to Have Skills:Experience working in a shared services, GBS, captive, MSP, or outsourced delivery model.Exposure to global transformation, operating model change, transition, or service modernization initiatives.Process improvement experience, including Lean, Six Sigma, automation, or continuous improvement methods.Experience creating executive-ready materials, dashboards, process documentation, or stakeholder updates.What Brinks Offers:At Brinks, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.Competitive compensation and performance-based incentivesComprehensive benefits and wellbeing support programsOpportunities for career progression and continuous learningExposure to global teams and large-scale transformation initiativesA collaborative work environment that values inclusion, ownership, and innovationPrivacy:By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brinks and its affiliates as described in the Candidate Privacy Statement.

📌 Service Quality or Catalog and Continuous Improvement (Hyderabad)
🏢 Brinks GSS, India
📍 Hyderabad