Experience: 89 years

Certification: Salesforce Certified (mandatory)

Role Overview

We are seeking a seasoned Salesforce Lead with strong expertise in Agentforce, Sales Cloud, Service Cloud, and Experience Cloud. Exposure to other Salesforce Clouds will be considered a plus. The ideal candidate will be responsible for leading Salesforce initiatives, architecting solutions, and guiding teams to deliver scalable and efficient CRM implementations.

Key Responsibilities

- Lead end-to-end Salesforce implementations across multiple clouds (Sales, Service, Experience, Agentforce).
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Design, develop, and deploy scalable Salesforce solutions aligned with best practices.
- Manage and mentor a team of Salesforce developers and administrators.
- Ensure integration of Salesforce with other enterprise systems.
- Oversee system maintenance, upgrades, and enhancements.
- Drive adoption and provide training/support to end-users.




- Stay updated with Salesforce releases and leverage new features for business benefit.

Required Skills & Qualifications

- 8–9 years of overall IT experience with at least 6+ years in Salesforce.
- Strong hands-on expertise in Agentforce, Sales Cloud, Service Cloud, and Experience Cloud.
- Exposure to additional Salesforce Clouds (e.g., Marketing, Commerce, Health) is a plus.
- Salesforce Certification(s) required (Administrator, Developer, Architect, or Consultant).
- Proven experience in solution design, architecture, and leading Salesforce projects.
- Strong understanding of Apex, Visualforce, Lightning Components, and Salesforce APIs.
- Excellent communication, leadership, and stakeholder management skills.

Preferred Attributes

- Experience working in Agile environments.
- Ability to manage multiple projects simultaneously.
- Solid problem-solving and analytical skills.
- Passion for innovation and continuous improvement

📌 Salesforce Lead (Kochi)
🏢 Milestone Technologies
📍 Kochi