Role: Transition Manager

Location : Pune

Experience : 6-8 Years

Skillset:

- Transition Management
- Program/Project Management
- Process Migration & Knowledge Transfer
- SOP & Process Documentation
- Risk and Issue Management
- Stakeholder Management
- Change Management
- Quality & Training Governance
- Workforce Planning & Team Setup
- UAT/Test Management
- Process Excellence / Lean Six Sigma (preferred)

Responsibilities:

Role Purpose:

Lead end-to-end transition and transformation of processes from client/onshore teams to delivery centers, ensuring operational readiness, governance, quality, and seamless knowledge transfer. Adapted from internal manager-level transition requirements.

- Drive transition planning, execution, and governance for recent processes/accounts.
- Manage operational readiness activities including SOP/manual creation and documentation.




- Review client requirement documents and ensure alignment with delivery teams.
- Develop and execute transition plans, risk mitigation plans, and dependency tracking.
- Coordinate knowledge transfer (KT) sessions and process certifications.
- Support UAT planning, test case creation, and validation activities.
- Recruit, onboard, and train operational teams to support transitioned processes.
- Establish performance metrics, SLAs, KPIs, and governance mechanisms.
- Manage stakeholder communication across client, transition, operations, quality, and training teams.
- Identify process improvement and transformation opportunities during transition.
- Ensure compliance with quality standards, audit requirements, and control frameworks.

📌 Transition Manager (Pune)
🏢 Tata Consultancy Services
📍 Pune