- Assist senior counsellors in handling student enquiries and counselling sessions.
- Understand students' academic backgrounds, career goals, financial budgets, and study-abroad preferences.
- Provide basic information about countries, universities, courses, intakes, and admission requirements.
- Follow up with prospective students through calls, WhatsApp, emails, and other communication channels.
- Assist in converting enquiries into counselling appointments and applications.
- Maintain accurate student information and follow-ups in the CRM.
- Coordinate with the Admissions, Visa, and Operations teams.
- Assist students with basic documentation and application requirements.
- Learn about university admission procedures, eligibility criteria, tuition fees, and scholarships.
- Participate in student seminars, webinars, events, and counselling activities when required.
- Maintain daily activity and follow-up reports.
- Continuously develop knowledge of international education destinations and university programs.