Role & responsibilities

- Handle and resolve technical queries raised by clients via calls, email, or ticketing system
- Coordinate with the engineering/R&D; team to escalate and track unresolved issues
- Prepare and maintain technical documentation, reports, and query resolution logs for ongoing projects
- Assist clients with product setup, basic troubleshooting, and usage guidance
- Maintain accurate records of client interactions and issue status
- Contribute to building an internal knowledge base/FAQ for recurring issues

Preferred candidate profile

- Diploma / B.E. / B.Tech in Electronics, Electrical, Mechanical, or related Engineering field
- Basic understanding of technical/electronics concepts is preferred
- Strong written and verbal communication skills
- Comfortable with documentation and report writing
- Good problem-solving approach and patience while handling client queries
- Freshers with the right attitude are welcome to apply

Perks and benefits

- Hands-on exposure to robotics and hardware technology projects
- Learning opportunity in a fast-growing robotics startup
- Performance-based salary revision after 3 months
- Friendly and team-oriented work environment

📌 Technical Support Engineer (Bengaluru)
🏢 Nexspyder Technologies
📍 Bengaluru