Role Purpose

To lead and manage end-to-end Contract Workforce Management and HR Operations, ensuring seamless administration of contract employees, timely payroll and reimbursement processing, vendor governance, statutory compliance, workforce reporting, onboarding, employee lifecycle management and continuous process improvement.

The role will be responsible for ensuring accuracy, compliance, cost effectiveness and timely delivery of contract workforce processes across Pan-India locations.

Key Responsibilities

1. Contract Workforce Operations & Payroll Management

- Own end-to-end HR operations for contract staff across Pan-India locations.
- Ensure accurate and timely processing of attendance, overtime, incentives, deductions, stop/revoke pay, paysheet verification, invoicing and salary payouts.
- Review and validate contract staff salary, reimbursement and Full & Final (F&F;) settlements.
- Ensure timely resolution of payroll-related discrepancies in coordination with employees, reporting managers, business teams and staffing agencies.
- Monitor and ensure accurate month-end payment reconciliation and closure.

2. Vendor & Staffing Agency Management

- Manage and govern relationships with staffing agencies and onsite/implant teams.
- Ensure timely completion of monthly POs, service entries, MIRO, salary, reimbursement and F&F; invoices.
- Review vendor performance against agreed SLA, TAT, accuracy and compliance parameters.
- Drive timely resolution of vendor-related issues and ensure adherence to contractual and commercial terms.
- Coordinate with agencies for contract extensions, employee movements and separations.

3. MIS, Reporting & Financial Control

- Own preparation and review of monthly provisioning data and month-end Management MIS for contract workforce.
- Provide accurate workforce, cost, payroll, vendor and compliance reports to HR and business leadership.
- Monitor contract workforce costs and identify deviations, leakages and opportunities for cost optimization.
- Ensure timely reconciliation of provisioning, invoices, payments and outstanding vendor balances.

4. Contract Staff Hiring & Workforce Planning





- Manage and coordinate contract staff hiring across Pan-India locations through staffing agencies, employee referrals, Naukri and other appropriate sourcing channels.
- Partner with business/RM teams to understand manpower requirements and ensure timely deployment.
- Prepare and validate compensation structures for current contract staff in line with approved guidelines.
- Ensure accurate and timely creation/update of HRIS and employee master data.

5. Employee Onboarding & Lifecycle Management

- Ensure smooth joining and onboarding of contract employees, including:
- Joining documentation
- Team/RM introduction
- Email ID creation
- System access
- ID/Access Card
- IT coordination
- ESS registration

- Ensure timely GID creation, modification and deletion based on joining, transfer and separation status.
- Monitor contract expiry and extensions and ensure timely issuance/uploading of extension letters in the employee ESS portal.
- Coordinate employee transfers, extensions, separations and F&F; activities.

6. Reimbursement & Employee Support

- Review monthly contract employee reimbursement claims in accordance with company policy.
- Coordinate reimbursement processing through staffing agencies/vendors.
- Resolve discrepancies and employee queries in coordination with employees, BCHs, RMs and agencies.
- Ensure timely closure of reimbursement-related issues and maintain appropriate audit trails.

7. Documentation, Compliance & Record Management

- Ensure accurate and up-to-date maintenance of:
- Vendor invoices and bills
- Reimbursement records
- Agreements and contracts
- Employee CVs and joining documents
- Approvals
- Insurance documents
- Statutory challans
- HR and compliance records

- Ensure documentation is maintained in accordance with company policies, audit requirements and applicable statutory regulations.




- Support internal/external audits and ensure timely closure of audit observations.

8. Process Improvement & Automation

- Identify opportunities to simplify, standardize and automate contract workforce processes.
- Drive initiatives to improve accuracy, TAT, employee experience and operational efficiency.
- Lead automation initiatives such as auto-generation of offer/extension letters, digital documentation, automated MIS and workflow-based approvals.
- Establish process controls and dashboards to minimize manual intervention and errors.

Candidate Profile

Education

- Graduate/Post Graduate in HR, Personnel Management, Business Administration or related discipline.
- MBA/PGDM in HR preferred.

Experience

- 89 years of relevant experience in HR Operations, Contract Labour/Workforce Management, Payroll Operations, Staffing/Vendor Management or HR Shared Services.
- Experience in managing large-scale contract workforce across multiple locations will be preferred.
- Prior experience of working with staffing agencies and HR/payroll vendors is essential.

Key Competencies

- Strong understanding of contract workforce management and HR operations
- Vendor and stakeholder management
- Payroll and reimbursement process knowledge
- Strong analytical and MIS capabilities
- HRIS/ERP proficiency
- Process orientation and attention to detail
- Problem-solving and decision-making ability
- Strong communication and interpersonal skills
- Ability to manage multiple stakeholders and locations
- Continuous improvement and automation mindset

Preferred Skills

- Advanced MS Excel / HRIS / ERP
- Dashboard and MIS preparation
- Payroll/vendor management systems
- Knowledge of applicable labour laws and statutory requirements
- Experience in process digitization and automation

Ideal Candidate

A hands-on HR Operations professional with 8–9 years of experience who can independently manage the complete contract workforce lifecycle, effectively govern staffing partners, ensure payroll and compliance accuracy, provide management-level MIS and proactively drive process improvement, automation and cost efficiency.

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📌 Officer - Contract Workforce Mgmt.& HR Ops -Male (Third Party Payroll) (Gurugram)
🏢 Panasonic Life Solutions
📍 Gurugram