- Ensure Timely Tracking of all Due Payouts (NRI) in advance and settlement without delays
- Post Refunds Trigger ensure rejections are tracked and actioned
- Responsible for timely obtaining requisite tax forms to release payouts in NRE Account
- Verify payout eligibility, Policy Status and documentation before processing
- Liaise with various departments at HO for smooth operations
- Analyzing the CEO-CXO Escalation/Service Grievance cases and identifying the key areas of improvement
- Responsible for handling field queries related to payouts.
- Monitor payout queues and escalate exceptions for timely resolution.

Measure of Success:

- Timely refunds and Closure of Child Tickets
- Reduction in Penal interest
- Maintain proper tracking of WIP cases/NPS /Service Grievances/CEO-CXO Escalations.

Desired qualifications and experience:

- Should be a Graduate, preferably with Insurance background.
- Valuable Knowledge of Ingenium Application, MS Excel,



Word .
- Must have a minimum of 2-3 years in Insurance and handling the team.

FOR LATERAL MOVEMENT

- Candidates who have a performance rating of G2M2 & have completed 12 months in the current role.
- Candidates who have a performance rating of G3M3 & have completed 18 months in the current role.

Knowledge and skills required:

- Knowledge of Life Insurance Payout Process
- Good communication skills
- Strong adaptability and Problem-solving skills
- Proficiency in MS Excel and reporting tools

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager - Policy Owner Service (Gurugram)
🏢 Axis Max Life Insurance
📍 Gurugram