Responsibilities

- Possess excellent communication skills in English, Hindi, and Bengali, with solid verbal and written communication abilities. The candidate should be courteous, professional, and customer-service oriented.
- Receive and attend IT-related incidents, service requests, and user queries through telephone, email, and other approved communication channels.
- Have basic knowledge of desktop support, operating systems, Microsoft Office applications, printers, scanners, and other IT peripherals.
- Log IT support calls, categorize and prioritize incidents, assign tickets to appropriate engineers, and ensure timely closure of requests.
- Maintain and circulate daily pending call trackers, follow up on open tickets, and provide status updates to stakeholders.
- Coordinate with the Asset Management team for deployment, allocation, movement, and withdrawal of IT assets.
- Prepare and submit monthly IT Helpdesk performance reports,



including call volume analysis, SLA compliance, incident trends, and service metrics.
- Coordinate with various stakeholders to ensure completion of periodic IT Infrastructure, Information Security, Audit, and Compliance-related activities.
- Liaise with OEMs and vendors for hardware repairs, warranty claims, spare replacement, and service support activities.
- Maintain accurate records of support activities, asset movements, and vendor interactions as per organizational processes and policies.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Junior Systems Admin (Kolkata)
🏢 ITC Infotech
📍 Kolkata