Insummary, the Gold appraiser is responsible for the end-to-end transactionprocess for gold loans - from valuation to disbursal to closure, along withcustomer service.
Responsibilities
- Attending to walk-in customers, addressingqueries about the gold loan process and schemes offered.
- Conducting gold valuations andidentifying gold purity accurately.
- Properly packing and storing gold andgold packets after loan disbursal. Returning gold ornaments to customers afterloan closure.
- Managing cash (system physical)during loan disbursals, interest collection, and loan closures.
- Create new CUID in system modifications in LOS during Disbursal, Part Release / Payments LoanClosure.
- Maintain branch registers as per theguidelines Key / Cash / Packet Movements, Staff Customer Visits etc.
- Ensuring proper collection and storageof customer KYC documents.
- Following up with customers for timelycollection of interest and principal payments.
- Providing valuable customer service at everystep i.e. while pledging, releasing, or making interest payments.
Additional Responsibilities
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