Role & responsibilities

Key Responsibilities:

1. Deliver Sales growth at the location and expand the customer base

- Identify business growth opportunities across the location, build direct/ channel/ new client acquisition strategies and tap growth opportunities to achieve area-wise targets
- Augment the business volumes of SME lending in the location, manage client databases and tap them through Relationship Managers
- Drive relationships with key clients, faster TAT and cross selling initiatives in order to increase the client base of the locations/area
- Monitor lead generation & RM sales productivity metrics to drive a high-performance sales culture across the area

2. Analyze product positioning and competition across the locations and develop the distribution network

- Scan the location market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the SME segment to the head office
- Engage with channel partners and develop a touch point management system for faster customer connectivity
- Conduct engagement programs and sales trainings to develop channel partners
- Monitor SLAs, sales efficiencies
- Effectively deploy schemes and prioritize sales of high revenue products and structures

3. Drive high levels of customer satisfaction across the location through relationship managers

- Monitor client servicing metrics,



develop relationship marketing programs and motivate RMs and channel partners to display highest levels of client servicing standards
- Encourage the implementation of improved processes and best practices in order to enhance operational productivity
- Engage with key customers on a periodic basis to build stronger relationships, thereby contributing to faster growth
- Monitor customer issues and complaints and drive necessary action to address the same

4. Analyze and communicate information for better risk management and operational effectiveness to the management team

- Support the risk and review process by supervising the preparation of loan proposals and documentations to ensure controlled operations for the locations
- Liaise with the customers and the Risk team to provide regular information required for monitoring the creditworthiness of the proposals
- Prepare periodic MIS reports for profits, NPAs, current clients & report on a periodic manner to RSMs & ZSMs.

5. Team Management & Development

- Guide and develop RMs to facilitate better customer acquisition, retention and support, and helping them to achieve superior performance standards
- Nominate teams for product, behavioral and negotiation trainings and work for self-development initiatives

📌 Area Sales Manager (Kota)
🏢 Aditya Birla Capital (ABCL)
📍 Kota