WE ARE HIRING FOR

Customer Relationship Manager

Location: Chennai | Experience: 7-10 Years

About Matrix Business Services

Matrix Business Services is one of Indias leading business assurance and risk management companies, helping organizations mitigate risk, strengthen compliance, and make informed business decisions through data-driven verification and assurance services.

For over two decades, Matrix has partnered with enterprises across IT/ITES, BFSI, Manufacturing, Retail, Healthcare, Telecom, Logistics, and other sectors, delivering solutions spanning Background Verification, Due Diligence, Business Intelligence, Credentialing, Audit & Assurance, Fraud Risk Management, and Compliance Services.

Background Verification is one of Matrixs flagship service offerings. Matrix screens over 576,000 candidates annually and works with 700 organizations, combining deep domain expertise, technology, and structured verification processes to help organizations reduce hiring risk and build trusted workforces.

The Role

We are looking for an experienced and commercially driven Customer Relationship Manager to build and strengthen enterprise relationships, drive account growth, and generate new business opportunities for Matrix. The ideal candidate will bring robust industry relationships, relevant Background Verification experience, and a proven ability to convert market connects into tangible business.

This is a relationship-led, revenue-focused role for someone who understands the BGV ecosystem, knows the key decision-makers, and can leverage an established network to open doors, create opportunities, and grow Matrix’s client base.

Key Responsibilities

1. Client Relationship & Business Growth

- Build and maintain solid relationships with existing and prospective enterprise clients.
- Leverage industry relationships and professional networks to generate qualified business opportunities.
- Identify opportunities for account expansion, cross-selling, upselling, and long-term revenue growth.
- Act as a trusted advisor to clients by understanding their workforce screening and risk-management requirements.

2. New Business Development

- Identify, prospect, and acquire new clients across target industries and enterprise segments.




- Develop and manage a healthy pipeline through referrals, industry connects, networking, market mapping, and proactive outreach.
- Own the sales cycle from initial introduction and discovery through proposal, negotiation, closure, and handover.
- Drive business development across Matrix’s Background Verification and related business assurance solutions.

3. Consultative Selling & Solutioning

- Understand client requirements around employee screening, onboarding, compliance, risk, and workforce verification.
- Position Matrix’s solutions through consultative, value-based selling and develop relevant business cases.
- Lead client meetings, presentations, solution discussions, proposals, and commercial negotiations.
- Coordinate with internal teams to develop solutions that meet client requirements and service expectations.

4. Account Management & Stakeholder Engagement

- Engage senior stakeholders including CHROs, HR Heads, Talent Acquisition Leaders, Compliance Heads, Procurement teams, and CXO-level decision-makers.
- Build multi-level relationships within key accounts to strengthen client engagement and retention.
- Ensure smooth transition of new accounts and work closely with delivery teams to support a strong client experience.
- Capture customer and market insights and share relevant feedback with internal stakeholders.

5. Sales Execution & Revenue Management

- Maintain strong pipeline discipline and provide accurate sales forecasts and business updates.
- Track opportunities, conversion, revenue performance, and account potential.
- Develop account plans and contribute to market expansion and go-to-market initiatives.
- Consistently work towards and exceed agreed business and revenue targets.

Qualifications & Experience

- 7–10 years of experience in Client Relationship Management, Business Development, Enterprise Sales, Key Account Management, or Strategic Partnerships.




- Relevant experience in Background Verification / Employee Screening is strongly preferred.
- Established relationships and industry connects within HR, Talent Acquisition, Staffing, IT/ITES, BFSI, GCCs, or enterprise organizations will be a strong advantage.
- Proven ability to generate business through an existing network and convert relationships into revenue.
- Strong track record of client acquisition, account growth, and achievement of business targets.
- Experience engaging senior stakeholders and managing complex B2B sales cycles.

Key Skills

- Background Verification / Employee Screening
- Enterprise B2B Sales & Business Development
- Client & Key Account Management
- Strategic Partnerships & Industry Networking
- Consultative & Value-Based Selling
- Revenue Growth & Account Expansion
- CXO & Senior Stakeholder Engagement
- Lead Generation & Prospecting
- Pipeline Management & Revenue Forecasting
- Proposal Development & Commercial Negotiation
- Market Development & GTM Execution
- Relationship Building & Customer Retention
- Competitive Intelligence & Business Analysis
- Cross-functional Collaboration
- Strong Communication, Presentation & Negotiation

What We’re Looking For

- Strong industry network with the ability to open doors and create current business opportunities.
- Existing relationships with HR, TA, Staffing, Compliance, Procurement, or business decision-makers will be highly valued.
- Commercially sharp, target-oriented, and confident in owning revenue outcomes.
- Strong relationship builder who can convert trust and market connects into long-term business.
- Structured, disciplined, and proactive approach to sales and client management.
- High ownership, resilience, and a strong customer-centric mindset.

Why Join Us

- Opportunity to work with a trusted and established player in India’s business assurance and Background Verification ecosystem.
- Work with enterprise clients across diverse and high-growth industries.
- High-ownership role with direct impact on client acquisition and revenue growth.
- Opportunity to leverage and expand your industry network while building a strong career in enterprise business development.

📌 Customer Relationship Manager (Noida)
🏢 Matrix Business Services
📍 Noida