Youll be the real-time voice of the brand, responding to everything from user queries to love notesand maybe even the occasional troll. With the right words and quick reflexes, youll turn interactions into impressions and feedback into brand love.
The Impact Youll Drive
- Monitor conversations across social platforms and the web using ORM tools and manual tracking
- Respond to user mentions with brand-aligned communicationon time, every time
- Flag high priority mentions in real-time and assist with crisis mitigation
- Celebrate the good stuff by identifying UGC and shoutouts that deserve a spotlight
- Create basic ORM reports, sentiment summaries, and trend analyses in PPT format
- Coordinate with internal teams to solve user issues or questions promptly
The Skills That Seal the Deal
- 0–1 year of ORM or social media handling experience,
preferably in a digital agency setup
- A Bachelor’s degree
- Familiarity with platforms like Facebook, Instagram, X (Twitter), LinkedIn, YouTube
Before we move forward, we'd like to share a few key details about the position:
- The role is on a one-year consultant contract
- The work location will be Lower Parel.
- The starting CTC is 2,50,000 per annum.
- You will be working in rotational shifts. If you are assigned an early morning or late-night shift, you will have the option to work from home.
- We are looking for someone who is genuinely interested in building a long-term career in Online Reputation Management