Position:

Customer Relationship Manager (CRM)

Educational Qualifications:

- Bachelors degree in Business Administration, Marketing or related field
- MBA would be an added advantage
- CRM certifications preferred

Experience Required:

- Minimum 5 years of hands-on CRM experience
- Experience in data analytics and reporting tools
- Familiarity with digital marketing and customer analytics

Location: Head Office - Chembur, Mumbai

Key Responsibilities

1. Customer Relationship Management

- Maintain and update customer database and CRM software regularly.
- Handle customer communication through calls, emails and meetings.
- Ensure timely response to customer inquiries, complaints and requests.
- Build strong relationships with customers to improve retention and satisfaction.

2. Customer Follow-Ups

- Conduct regular follow-ups with prospective and existing customers.
- Coordinate with sales teams for booking status, documentation and collections.
- Track pending customer actions and ensure timely closure.
- Maintain follow-up records and status reports.

3. Sales Agreement Coordination

- Prepare and coordinate customer sales agreements and related documentation.
- Ensure agreements are signed, verified and properly archived.
- Coordinate with legal / accounts teams for required approvals.
- Assist customers in understanding payment terms and contractual obligations.

4.



Demand Raising & Outstanding Dues Collection

- Raise payment demands / invoices as per payment schedule.
- Monitor customer outstanding dues and pending payments.
- Send reminders, demand letters and payment follow-ups.
- Coordinate with accounts department for reconciliation and payment updates.
- Prepare aging reports and collection status MIS.

5. Documentation & Reporting

- Maintain customer files, agreements, receipts and correspondence.
- Generate CRM reports, collection reports and customer status updates.
- Ensure data accuracy and confidentiality.

Required Skills

- Good communication and interpersonal skills.
- Knowledge of CRM software and MS Office.
- Solid follow-up and coordination abilities.
- Basic understanding of sales agreements and collections.
- Ability to manage multiple customers and deadlines.

Please find the JD attached. Kindly share your updated CV along with the following details:

Total Years of experience:

Relevant Experience:

Current CTC:

Expected CTC:

Current Location:

Minimum Notice Period:

Reason for break, if any, in work experience/ Reason for change:

Interested in Chembur job location:

Thanks & Regards,

Saloni Sonawane

(phone hidden)

HR Executive

[email protected]

https://www.linkedin.com/in/sonawane-saloni-recruits/

📌 Customer Relationship Manager (Mumbai)
🏢 Aarvi Encon
📍 Mumbai