Job Role:
- QA Industry:Kpo/Bpo/Call Center Job Location:Udaipur(Rajasthan) Experience:1- 4year Salary:Best In the industry Education:Any Graduate
Job Summary:
To monitor calls/emails/chats on the evaluation form. To share regular feedback with agents. To conduct calibration sessions with the client/OPS/Training team. Should have knowledge of QC tools & MS office. To gather & analyses performance data. To share TNI with the training team on the basis of observations.
About The Role ::
To monitor calls/emails/chats on the evaluation form.To share regular feedback with agents.To conduct calibration sessions with the client/OPS/Training team.Should have knowledge of QC tools & MS office.To gather & analyses performance data.To share TNI with the training team on the basis of observations. To plan and conduct team briefings/dip checks/PKTs etc. To train current hires on Quality Parameters & CTQs. Candidate should have excellent communication & analytical skills. Develop test scripts utilizing comprehensive business requirements, functional documentation and processes. Interact with various resources at workspace like a business, development as well as analyst teams. Implement test scripts, record actual results and identify defects.