Customer Service Advisor OneVoice Soundboard Process

Company: CogentHub

Job Title: Customer Service Advisor OneVoice Soundboard Team

Department: Operations

Industry: BPO / ITES / International Voice Process

Location: Kolkata – Work from Office

Employment Type: Full-Time

Number of Openings: 10

Job Summary

CogentHub is looking for a Customer Service Advisor to join our OneVoice Soundboard Team. The ideal candidate should possess excellent English communication skills, customer-handling abilities, and flexibility to work in rotational shift schedules, including night shifts and alternate Saturdays.

Key Responsibilities

- Handle customer interactions professionally and efficiently.
- Follow process guidelines, quality standards, and compliance requirements.
- Resolve customer queries while maintaining service quality.
- Achieve assigned productivity and performance targets.
- Maintain accurate records and follow operational procedures.
- Adhere to assigned shift timings and alternate Saturday working schedules.
- Demonstrate excellent customer service and problem-solving skills.

Candidate Requirements

- Excellent verbal and written communication skills in English.
- International BPO / voice process experience preferred.
- Comfortable working in evening and night shifts.
- Willingness to work on alternate Saturdays as per the roster.
- Robust customer-handling and problem-solving skills.




- Immediate joiners or candidates with a short notice period preferred.

Shift Timings

Shift 1 – Evening Shift

DayShift TimingTarget HoursMonday5:30 PM – 12:30 AM6 Hours 40 MinutesTuesday5:30 PM – 12:30 AM6 Hours 40 MinutesWednesday5:30 PM – 12:30 AM6 Hours 40 MinutesThursday5:30 PM – 12:30 AM6 Hours 40 MinutesFriday5:30 PM – 11:45 PM6 Hours

Shift 2 – Night Shift

DayShift TimingTarget HoursMonday12:45 AM – 7:45 AM6 Hours 40 MinutesTuesday12:45 AM – 7:45 AM6 Hours 40 MinutesWednesday12:45 AM – 7:45 AM6 Hours 40 MinutesThursday12:45 AM – 7:45 AM6 Hours 40 MinutesFriday12:00 AM – 6:15 AM6 Hours

Alternate Saturday Shift Coverage

DayShift TimingTarget HoursSaturday6:30 PM – 4:45 AM9 Hours 40 Minutes

Saturday coverage will be scheduled on alternate weeks between Shift 1 and Shift 2, as per the roster.

Important Candidate Information

- Candidates must be comfortable with the assigned shift schedule.
- Willingness to work night shifts and alternate Saturdays is mandatory.
- Shift allocation will be as per operational requirements.
- This is a Work From Office opportunity in Kolkata.
- Why Join CogentHub?

- Opportunity to work in an international BPO environment.
- Professional and supportive work culture.
- Career growth and development opportunities.
- Exposure to customer service operations and process management.

📌 One Voice Sound Board (Kolkata)
🏢 CogentHub
📍 Kolkata