18 Sep
|
Launchio Consulting
|
Hyderabad
18 Sep
Launchio Consulting
Hyderabad
Roles & Responsibilities
- Handle inbound and outbound calls from international customers and provide effective customer support.
- Understand customer queries, requirements, and concerns and provide appropriate solutions.
- Maintain excellent communication and build positive relationships with international customers.
- Resolve customer issues related to products, services, billing, and account-related queries.
- Provide accurate information about products, plans, services, and promotions.
- Identify customer needs and support upselling, cross-selling, upgrades, and recent service activations.
- Maintain call quality, productivity, and customer satisfaction as per company standards.
- Document customer interactions and update details accurately in CRM/ticketing systems.
- Follow company policies, quality guidelines, and data security procedures.
- Achieve assigned individual and team targets/KPIs while maintaining service quality.
📌 Hiring For International Customer Support (Hyderabad)
🏢 Launchio Consulting
📍 Hyderabad