- Drive end-to-end onboarding & ensure adherence to timelines, quality & compliance standards
- Own launch readiness & ensure smooth go-live through proactive risk identification & resolution
- Lead hypercare phase (first 6090 days) to stabilize operations & partner performance
- Own partner experience metrics (NPS & CSAT) & drive continuous improvement
- Ensure robust partner engagement, regular touchpoints & closure of feedback loops
- Proactively identify recurring issues & implement corrective actions
- Collaborate with cross-functional teams (Business, Finance, Supply, Academic Ops) for seamless execution
- Drive process improvements, standardization & efficiency across onboarding & launch workflows
- Act as the voice of the field & highlight gaps, suggest solutions & influence process changes
- Track key metrics, maintain dashboards/reviews & ensure data-driven decision making
- Ensure documentation, audits & reporting are maintained with high accuracy & timeliness
Preferred candidate profile
- Any graduate with at least 6 - 8 years experience in a customer service or relationship management role and good communication skills.
- Excellent communication
- Problem solving skills
- Peoples person
- Good in excel, preparing reports