Contact : (phone hidden) HR Seema Nair

Job Summary

The E-commerce Operations Executive is responsible for managing and monitoring product listings, inventory, order processing, returns, and operational reporting across multiple e-commerce platforms. The role ensures product visibility, inventory accuracy, SLA compliance, and seamless coordination between sellers, customers, and marketplace platforms to drive operational excellence.

Key Responsibilities

Product Listing & Audits

- Monitor and track newly listed products across various e-commerce platforms.
- Audit newly launched product listings to ensure all information is complete, accurate, and displayed correctly.
- Conduct weekly audits to evaluate product visibility, content quality, and compliance with marketplace standards.
- Identify and resolve listing issues affecting product discoverability and customer experience.

Inventory Management

- Perform inventory audits across multiple e-commerce platforms on behalf of sellers.
- Investigate and resolve inventory discrepancies, stock mismatches, and synchronization issues.
- Monitor inventory levels and maintain minimum stock thresholds to prevent stock-outs and lost sales.
- Coordinate with relevant teams to ensure inventory accuracy and availability.

Order Management & Customer Support

- Audit order-processing SLAs and monitor order fulfillment performance.
- Identify processing delays and ensure all pending orders are addressed within 24 hours.
- Communicate proactively with customers regarding delayed orders and provide regular status updates.




- Coordinate with internal and external stakeholders to ensure smooth order fulfillment operations.

Returns & Dispute Management

- Maintain accurate records of returned products and return-related transactions.
- Track return requests and ensure timely processing.
- Raise return disputes with marketplace platforms and follow up regularly until resolution.
- Analyze return trends and recommend process improvements to reduce return-related issues.

Reporting & Data Management

- Maintain operational data and records using Microsoft Excel.
- Prepare and update dashboards, MIS reports, and performance trackers for various departments.
- Generate insights on inventory, order fulfillment, returns, and platform performance.
- Support management with data-driven reports for operational decision-making.

Required Skills & Qualifications

- Bachelor's degree in Business Administration, Commerce, Supply Chain, Operations, or a related field.
- 2-3 years of experience in e-commerce operations, marketplace management, or inventory control.
- Strong proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, data analysis, dashboards).
- Understanding of major e-commerce platforms and seller operations.
- Excellent analytical, problem-solving, and organizational skills.
- Robust communication and stakeholder management abilities.
- Ability to manage multiple tasks and meet operational deadlines.

Key Competencies

- Attention to Detail
- Inventory Management
- Order Fulfillment Monitoring
- Customer Service
- Problem Solving
- Time Management
- Process Improvement
- Cross-functional Coordination

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