Job Description Telecaller / Customer Support Executive
Department: Customer Support / Business Development Position: Telecaller / Customer Support Executive Employment Type: Full-Time Experience: 02 Years Location: [Lucknow]
Job Summary
We are looking for a confident and customer-focused Telecaller / Customer Support Executive to handle customer calls, understand their requirements, provide information about our IT consultancy services, and maintain positive relationships with clients.
Key Responsibilities

- Make and receive calls from customers and prospective clients.
- Understand customer requirements and provide appropriate information about IT services.
- Explain company services, solutions, and processes clearly to customers.
- Follow up with leads, prospects, and existing customers through calls, WhatsApp, or email.
- Handle customer queries, concerns, and complaints professionally.
- Generate and maintain leads and update customer information in CRM/records.
- Coordinate with internal teams to resolve customer requirements and issues.




- Schedule meetings or consultations with potential clients when required.
- Maintain daily call records, follow-up reports, and customer details.
- Achieve assigned calling, follow-up, and customer-support targets.
- Maintain qualified communication and a positive relationship with customers.

Required Skills

- Excellent verbal communication skills.
- Good Hindi and English communication skills.
- Confident and polite telephone etiquette.
- Good listening and convincing skills.
- Basic knowledge of computers, MS Office, email, and CRM tools.

Key Performance Indicators (KPIs)

- Number of calls handled/made per day.
- Lead follow-up and conversion rate.
- Customer response and satisfaction.
- Timely follow-up of leads and enquiries.
- Number of qualified leads generated.
- Meeting/consultation appointments scheduled.
- Accuracy and timely updating of customer/CRM records.
- Achievement of assigned monthly targets.

📌 Customer Support Executive (Lucknow)
🏢 Shri Ramswaroop Memorial University
📍 Lucknow