Handle inbound calls from patients, providers, and pharmacies regarding therapy support, prescriptions, perks verification, prior authorization, and patient access programs. Ensure accurate documentation, compliance, and excellent customer service.
Requirements:
- Minimum 2+ years of experience in an international contact center/inbound voice process.
- US Healthcare experience is mandatory (Patient Access, HUB, Reimbursement, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP).
- Strong communication, customer service, and problem-solving skills.
- Ability to manage high-volume calls and meet quality metrics.
- Experience working in a regulated healthcare environment.
📌 Voice Process Executive (Bengaluru)
🏢 Allegis Group
📍 Bengaluru
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