Position: Front Office Manager
Industry: Hospitality
Location: Chennai
Experience: 8 - 10 Years
Preference: Immediate Joiners Preferred; Chennai Candidates Preferred

Job Summary

We are looking for an experienced and customer-focused Front Office Manager to lead our front office operations and deliver exceptional guest experiences.

Key Responsibilities

- Oversee day-to-day Front Office operations.
- Ensure smooth check-in and check-out with exceptional guest service.
- Supervise and train Front Office staff.
- Handle guest queries, complaints, and special requests professionally.
- Monitor reservations, room occupancy, and availability in coordination with other departments.
- Ensure compliance with hotel policies, SOPs, and service standards.
- Prepare duty rosters and manage attendance.
- Coordinate with Housekeeping, Sales, and Maintenance for seamless operations.
- Monitor billing, cash handling, and daily reports.




- Maintain guest records and ensure data accuracy in PMS.
- Drive guest satisfaction and continuously improve service standards.

Qualifications & Requirements

- Bachelors Degree or Diploma in Hotel Management or Hospitality Management.
- 8 - 10 years of experience in Front Office operations within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in PMS software such as Opera, Fidelio, or similar, along with MS Office.
- Strong problem-solving and decision-making abilities.
- Ability to work versatile shifts, including weekends and holidays.

Why Join Us?

- Growth Opportunities
- Learning & Development
- Dynamic Work Environment

📌 Front Office Manager (Chennai)
🏢 MGM Hotels & Resorts
📍 Chennai