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Sales Support Executive (Order Management & Customer Coordination)

Job Purpose

Support the sales team by managing customer orders, maintaining accurate order data, and ensuring smooth communication between customers, sales, and operations teams.

Key Responsibilities

- Receive, validate, and enter customer purchase orders into the ERP system.
- Review pricing, product availability, and customer-specific requirements.
- Coordinate with sales representatives regarding order status and customer requests.
- Monitor order progress from order entry to invoice generation.
- Manage order amendments, cancellations, returns, and credit requests.
- Communicate with customers regarding order confirmations, delivery schedules, and product availability.
- Prepare sales reports, order backlog reports, and customer account updates.
- Assist with forecasting and demand planning activities.
- Maintain customer master data and pricing information.
- Support dispute resolution related to orders, invoicing, and customer queries.

Key KPIs

- Order entry accuracy
- Customer response time
- Order processing turnaround time
- Backlog management
- Customer satisfaction

Preferred candidate profile

📌 Order Management Executive (Chennai)
🏢 Global Serve Solutions
📍 Chennai