- Interact with clients via phone, email, or in person to understand and resolve technical issues.
- Install, configure, and maintain computer applications, operating systems, and network components.
- Diagnose, troubleshoot, and resolve hardware and software issues efficiently.
- Handle issues related to desktop systems, printers, plotters, scanners, and other IT peripherals.
- Configure and monitor computer networks, ensuring proper connectivity and system performance.
- Provide timely and accurate feedback and maintain customer satisfaction throughout the support process.
- Document all issues, resolutions, and procedures in the knowledge base and system logs.
- Coordinate with internal teams for escalated issues to ensure timely resolution.
- Follow up with clients after service to ensure issues are fully resolved
📌 IT Customer Support Engineer (Chennai)
🏢 USAM Technology Solutions
📍 Chennai
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