FARGO HOMES is looking for a responsible, proactive and hands-on Operations Manager to manage the day-to-day operations of our PG/hostel and serviced-apartment properties.

The role will involve overseeing approximately 250 PG/hostel beds, along with serviced apartments, residents, guests, staff, vendors and property maintenance.

This is a field-oriented, hands-on operations role. The ideal candidate should be comfortable visiting properties, interacting with residents and guests, coordinating staff and vendors, inspecting properties and personally following up until operational issues are resolved.

The Operations Manager will report directly to the Owner/Management and will act as the primary day-to-day operational point of contact for the business.

Key Responsibilities:

1. PG / Hostel Operations

- Manage day-to-day operations of approximately 250 PG/hostel beds.
- Monitor occupancy, vacancies, admissions, renewals and move-outs.
- Coordinate resident onboarding and check-out processes.
- Coordinate Leave & Licence agreements, KYC/documentation and police verification.
- Maintain accurate and updated resident records.
- Handle resident queries, complaints and routine operational issues.
- Conduct regular property inspections.
- Ensure cleanliness, hygiene and overall property upkeep.
- Coordinate housekeeping, repairs and maintenance activities.
- Monitor staff attendance, punctuality and performance.
- Ensure residents and employees follow company rules and operating procedures.

2. Serviced Apartment Operations

- Manage daily operations of serviced apartments.
- Coordinate guest check-ins and check-outs.
- Ensure rooms/properties are guest-ready before every arrival.
- Coordinate housekeeping, maintenance and linen requirements.
- Handle routine guest queries and complaints.
- Communicate with guests through telephone, WhatsApp and other channels.
- Monitor guest feedback and ensure timely follow-up.
- Maintain required standards of cleanliness, presentation and service.

3. Reservations & Enquiry Coordination

- Monitor PG and serviced-apartment enquiries received through various channels.
- Ensure timely responses to telephone, WhatsApp and online enquiries.
- Coordinate with the reservations/customer-service team.
- Follow up with prospective residents and guests.
- Monitor enquiry-to-booking/admission conversions.
- Maintain an updated enquiry and follow-up database.
- Escalate pricing and other commercial decisions to management when required.

4. Staff Management

- Allocate daily responsibilities to operational staff.
- Monitor attendance, punctuality and performance.
- Ensure assigned tasks are completed on time.
- Train and guide employees whenever required.
- Prepare staff duty schedules.
- Address routine performance and discipline issues.
- Maintain professional conduct and accountability within the team.

5. Vendor & Maintenance Management

- Coordinate with plumbers, electricians, carpenters, AC technicians, pest-control agencies, housekeeping vendors and other service providers.




- Obtain quotations where required.
- Assign and track maintenance requests.
- Verify completion and quality of work before closing maintenance requests.
- Maintain records of pending and completed maintenance.
- Monitor recurring maintenance problems and identify corrective action.
- Escalate major repairs/expenditure to management for approval.
- Ensure vendors submit proper bills/invoices.

6. Rent & Collection Coordination

- Monitor PG rent due dates.
- Follow up on outstanding payments.
- Maintain an updated rent-outstanding report.
- Coordinate with the Accounts/Admin team.
- Escalate persistent payment defaults to management.
- Ensure move-in and move-out financial formalities are completed.

The Operations Manager will coordinate collections and follow-ups but will not independently waive, reduce or settle financial dues without management approval.

7. Property Quality Control

Conduct regular inspections covering:

- Cleanliness and hygiene
- Bedrooms and bathrooms
- Furniture and fixtures
- Electrical equipment
- Air conditioners
- Plumbing and water supply
- Wi-Fi
- Kitchen and common areas
- Safety equipment
- Overall property condition

All deficiencies should be documented, assigned to the responsible person/vendor and followed up until closure.

8. Daily Operations Reporting

Submit a concise daily operational report covering:

- Total occupancy
- Vacant beds
- Recent enquiries
- Property visits
- Admissions
- Move-outs
- Rent outstanding
- Maintenance complaints
- Maintenance completed
- Serviced-apartment bookings
- Guest complaints
- Staff attendance
- Important issues requiring management attention

9. Management Escalation

The Operations Manager is expected to independently resolve routine operational matters within company policies and approved limits.

The following should be escalated promptly to management:

- Major resident or guest disputes
- Significant financial claims
- Legal notices or disputes
- Major repairs or expenditure
- Unusual refunds or compensation requests
- Security incidents
- Police matters
- Vendor disputes
- Serious employee misconduct
- Major property damage

Authority & Accountability

The Operations Manager will be responsible for the smooth functioning of day-to-day operations across the properties.

The position will have authority to:

- Coordinate employees and vendors.
- Allocate operational responsibilities.
- Resolve routine resident/guest issues.
- Follow up on maintenance and service requests.
- Take routine operational decisions within company policies and approved expenditure limits.





The Operations Manager will report directly to the Owner/Management.

The key objective of this role is to reduce the management's involvement in routine operational matters and ensure that issues are resolved at the appropriate level without unnecessary escalation.

Key Performance Indicators (KPIs):

Performance will be evaluated based on:

- Smooth day-to-day functioning of all properties.
- Timely resolution of resident and guest complaints.
- Property cleanliness, upkeep and maintenance standards.
- Staff attendance, discipline and productivity.
- Timely completion of maintenance work.
- Reduction in recurring operational complaints.
- Accuracy of occupancy and resident records.
- Timely rent follow-up and reporting.
- Response time to operational issues.
- Accuracy and timeliness of daily/weekly reports.
- Resident and guest satisfaction.
- Ability to independently resolve routine issues without unnecessary management escalation.

Desired Profile:

We are looking for someone who is:

- Responsible and honest.
- Proactive and well organised.
- Calm under pressure.
- Solution-oriented.
- Punctual and dependable.
- Comfortable taking ownership.
- Professional in communication.
- Capable of making sensible decisions independently.
- Comfortable managing multiple properties and priorities.
- Willing to work in a hands-on, field-oriented environment.

Required Qualifications & Experience:

- Graduate in any discipline, BHM is highly Preferred.
- 3+ years of relevant experience in PG, hostel, co-living, serviced apartments, hotels, property management or related operations.
- Experience managing residential/guest properties and operational teams will be preferred.

Key Skills:

- Solid communication and interpersonal skills.
- Good spoken and written English.
- Hindi is essential.
- Marathi will be an advantage.
- Good knowledge of MS Excel / Google Sheets.
- Comfortable using WhatsApp, email and smartphone applications.
- Strong organisational and follow-up skills.
- Ability to manage multiple properties, staff and tasks.
- Strong problem-solving and decision-making skills.
- Staff and vendor management.
- Customer-service orientation.
- Ability to work independently with minimal supervision.
- Mature and responsible approach to handling residents, guests and confidential business information.

Important Requirement:

This is a hands-on Operations Manager position.

We are not looking for someone who only sits in the office and delegates work.

The successful candidate should be comfortable:

- Visiting properties regularly.
- Speaking directly with residents and guests.
- Inspecting rooms and common areas.
- Checking cleanliness and maintenance.
- Coordinating staff and vendors.
- Following up personally on pending issues.
- Taking ownership until problems are resolved.

The successful candidate will effectively function as the day-to-day operational point of contact for the business, enabling the owners to focus on business development, finance, marketing, strategy and expansion.

📌 Operation Manager - PG & Serviced Apartments (Mumbai)
🏢 Fargo Homes
📍 Mumbai