18 Sep
|
Lumina Datamatics
|
Mumbai
18 Sep
Lumina Datamatics
Mumbai
Roles and Responsibilities :
- Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, complaints, and feedback in a timely and professional manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-8 years of experience in an International Voice Process (IVP) setting.
- Excellent communication skills for handling international calls with diverse accents and languages.
- Ability to work on night shifts as per business requirements.
📌 International Voice Process Executive (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai