Roles and Responsibilities### JOB DESCRIPTION FRONT DESK CLIENT RELATIONSHIP MANAGER

**Industry:** Real Estate | **Department:** Sales support & Client Relations

1. **Welcome and greet every client professionally**, creating a warm, premium and comfortable first impression at the project sales office.

2. Manage the **front-desk experience**, arrange comfortable seating and refreshments, and understand the client's basic requirement before introducing them to the Sales Manager.

3. Give a **brief and engaging introduction to the project**, covering location, project concept, key amenities, configuration, lifestyle features and major USPs.

4. Capture and maintain accurate **client enquiries, preferences, visit details and lead information** in the CRM system.

5. Coordinate with the Sales Manager to ensure a **smooth and seamless handover of every client**, providing relevant background and requirement details.

6. Support **pre-sales activities** including follow-up calls, site-visit coordination, appointment scheduling, enquiry management and maintaining regular communication with prospects.

7. Maintain professional communication with clients through **phone, WhatsApp and email**, ensuring timely responses and a high-quality customer experience.

8. Handle **post-sales relationship management**, coordinating with internal teams regarding documentation,



payment schedules, agreements, possession updates and client queries.

9. Maintain regular follow-ups with existing clients, record feedback and ensure **solid long-term client relationships and referral opportunities**.

10. Represent the company with **excellent grooming, communication, etiquette, positive attitude and client-handling skills**, consistently delivering a premium hospitality experience.

- Manage front office operations, ensuring a smooth flow of communication between departments.
- Handle incoming calls, emails, and visitors with professionalism and efficiency.
- Maintain accurate records and databases using computer operating skills.
- Provide administrative support to the team by performing various tasks such as data entry, filing, and document management.
- Ensure timely completion of daily tasks while maintaining attention to detail.

Desired Candidate Profile

- 1-3 years of experience in administration or related field (front desk/reception)
- Excellent communication skills with convincing ability to handle customer queries effectively.
- Proficiency in computer operating systems and basic software applications.
- Strong presentation skills with good English language proficiency.
- FLUENT IN ENGLISH HINDI AND (OPTIONALMARATHI )

📌 Receptionist (Pune)
🏢 Lotus Naturopathy Center
📍 Pune