The ServiceNow Senior Developer Tier 2 is
responsible for handling complex production issues, performing advanced
development and configuration, and delivering minor to medium enhancements on
the ServiceNow platform. This role serves as a technical escalation point for
Tier 2 engineers and Tier 1 teams, while collaborating closely with Tier 3
platform engineering teams for major architectural changes.
The position requires solid development
expertise, deep platform knowledge, and the ability to troubleshoot and resolve
complex technical problems across modules and integrations.
Required Skills
Technical Skills
- Strong hands-on development experience on ServiceNow platform
- Deep expertise in:
- JavaScript (ServiceNow scripting)
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer / Workflows
- Service Catalog development
- Experience with integrations:
- REST APIs
- SOAP APIs
- MID Server configuration
- Experience with:
- Data Imports
- Transform Maps
- Scheduled Jobs
- Email notifications
- Understanding of ServiceNow data model and architecture
- Understanding of Platform Clone and Upgrades activities.
Platform Expertise
- Robust knowledge of ServiceNow platform architecture
- Experience supporting multi-instance environments
- Experience with update sets and release management
- Understanding of performance tuning best practices
- Familiarity with logging and debugging tools
Soft Skills
- Strong analytical and problem-solving skills
- Ability to manage critical production incidents
- Strong communication and stakeholder interaction skills
- Ability to mentor junior team members
- Solid documentation discipline
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) Required
- ServiceNow Certified Application Developer (CAD) Preferred
- ITIL Foundation Certification Preferred
- Experience in one or more modules such as:
- ITSM
- ITOM
- HRSD
- CSM
- Experience in enterprise-scale production environments.