Job Title: Customer Service Associate
Department: Customer Service
Experience: 1-3 Years
Employment Type: Full time
Work Location: Noida
Shift: [Day/Rotational Shifts]
Job Summary
We are looking for a Customer Service Associate to manage customer interactions through, resolve customer queries, provide product/service information, and identify opportunities .
The ideal candidate should have excellent communication and a customer-first approach, and the ability to understand customer needs and recommend relevant products or services.
Key Responsibilities
Voice Support
- Handle customer calls professionally and efficiently.
- Understand customer requirements and provide accurate information and solutions.
- Resolve queries related to products, services, orders, accounts, payments, subscriptions, etc.
- Handle customer complaints and objections while maintaining a positive customer experience.
- Recommend relevant products, services, upgrades, or add-ons based on customer requirements.
- Follow call quality, process, compliance, and escalation guidelines.
- Contact