Roles and Responsibilities :

- Lead a team of customer service representatives to achieve operational excellence in call center operations.
- Manage daily activities, including scheduling, training, and performance monitoring, to ensure high levels of productivity and quality.
- Develop and implement strategies to reduce shrinkage and attrition rates through effective team handling techniques.
- Collaborate with other departments to resolve complex issues and improve overall process efficiency.
- Monitor team performance and provide feedback to improve productivity and quality.
- Ensure compliance with company policies and procedures.

Job Requirements :

- Minimum 1 year of experience in BPO or call center environment as a Team Leader or similar role.




- Proven track record in managing teams effectively, focusing on attrition control and shrinkage reduction.
- Robust leadership skills with the ability to motivate teams towards achieving goals.
- Excellent communication skills with the ability to work closely with cross-functional teams.
- Experience in team leading, handling, management, supervision, and BPO is desirable.
- Ability to develop and implement strategies to reduce shrinkage and attrition rates.
- 5 Days working,
- Dayshifts.
- Immediate joining.
- Location - GB playa/Bommanahalli

📌 Operations Team Lead (Bengaluru)
🏢 Altruist Technologies
📍 Bengaluru