Were Hiring: Team Leader Operations (International Process)

- Location: Bangalore
- Experience: Minimum 1 year as Team Leader in International Process
- Leadership: Successfully handled a team of 20 members
- Work Mode: 5 Days Working
- CTC: Up to 8 Lakhs

Role & Key Responsibilities

- Supervise day-to-day operations of a team of call center associates, including work and attendance monitoring in line with organizational policies and legal requirements.
- Provide effective coaching to team members to ensure consistent high performance.
- Identify performance-related issues, develop action plans, and implement corrective measures.
- Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations.
- Communicate expectations clearly and provide timely updates to employees.
- Act as a subject matter expert in handling escalated customer calls when required.
- Conduct team meetings to share updates,



encourage input, and organize team activities.
- Stay updated on internal processes, policies, and procedures; attend required manager development training.

Key Skills & Knowledge

- Graduate degree (Associates degree in related field preferred).
- 2-4 years of relevant experience in call center operations, with at least 1 year in a supervisory role.
- Highly motivated with strong coaching and mentoring skills to drive team performance.
- Ability to work under pressure, multitask, and meet deadlines.
- Solid oral and written communication skills.
- Proven ability to lead, mentor, and provide direction to team members.
- Flexible to work in rotational shifts.

Apply Now

- Email: [email protected]
- Call/WhatsApp: (phone hidden)

📌 Team Lead Operations (Bengaluru)
🏢 Hiresquad
📍 Bengaluru