- Ensure all SOP’s are adhered to and we provide “Care like no other”. -
- Ensure productive and friendly customer interaction.- Proactively interacts & builds rapport with customers to ensure transparency with charges and a comfortable smooth discharge process.-
- Ensure Billing team adheres to SoP’s and TAT’s.- Adheres to Maker – Checker process for billing entries.- Assist Billing executives when required; addresses and resolves customer complaints personally when team member requires assistance. - Fast track discharges by coordinating with all concerned for room availability. - Billing errors to be less than 95%; in case of error 100% reporting and correction of error; 100% accuracy in collection and handover of amount and reporting.- TAT for IP bill preparation - 30 – 45 Minutes, coordination of all bills & pre-auth process with TPA without exception. - Ensure Pre-auth approval for upcoming cases ( before patient admission)- Responsible for IP revenue: Contributes to achievement of revenue target & to cost saving for the department.- Follows up for Insurance settlement: handles billing recovery & periodically updates long stay intermediate provisional bill to TPA.- Maintains individual TPA status regarding Bills Submitted, Payment Status & Outstandings.- Daily reporting :
Daily Collection Report, Daily Billing report, Discount Report & prepares Covering report for insurance claim, scan and submission.- Query handling from TPA after submission; responsible for full settlement.- Participates actively in finance audit annually.
- Consultant Relationship:Has a good relationship with consultants and works well with them.
- Responsible for Outstanding Service Experience Delivery:Ensures self and team is well-groomed as per standard; maintain discipline and decorum.Responsible for implementation of the Service Vision – ensures team delivers care like no other. Coordinates with related departments to ensure billing activities are conducted smoothly and discharges are on time.
- Team Management:- Inspires & leads the team effectively; assigns tasks clearly & supports team to perform effortlessly.- Conducts daily briefings, addresses process issues and ensures complaints are resolved.- Creates and maintains cordial relationship within the unit and with other departments.
- Ensure Induction and training of team as per protocol.- Prepares effective training modules, coaches on the job to enhance team skills.- Develops competent 2nd line.- Ensures retention of team.