Role Description:

Manages and ensures the identification, analysis, and preparation of explicit and implicit stakeholder requirements, and drives the functional support for business applications during deployment and third-level support.

Key Accountabilities & Responsibilities:

- Identifies, documents, reviews and manages all requirements for projects and maintenance and supports in change requests and contributes to solution component description
- Selects the most appropriate means of representing business requirements
- Defines the expected functional test outcomes
- Executes application support and collects, classifies, forwards and checks that all requests for support with regards to functional operations (incl. 2nd level support and in exceptional cases 1st level support)
- Investigates causes of incidents and seeks resolution, escalates unresolved incidents and facilitates recovery
- Ensures all quality criteria for every requirement and evaluates according to importance and/or stability





Key Competencies & Skills required:

- Proven experience as a Functional Consultant or Business Analyst in an SAP workplace, with a strong understanding of SAP architecture and landscape.
- Proficiency in navigating SAP systems
- Good understanding of end-to-end SAP business processes and data flows.
- Experience working with SAP reporting and data extraction tools.
- Excellent communication and documentation skills, capable of interacting with business and technical stakeholders.
- Strong analytical skills to interpret business needs and translate them into application and operational requirements.

- Good analytical skills
- Good understanding of processes and structures of SAP.
- Experience working with SAP reporting and data extraction tools.
- Understanding the structure of requirements and what is needed for developers to know what the business needs

📌 Business Analyst - SAP (Mumbai)
🏢 Ergo Technology & Services
📍 Mumbai