- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer queries, complaints, and concerns within defined service levels.
- Provide accurate information regarding products, services, policies, and procedures.
- Ensure a positive customer experience by delivering excellent customer service.
- Follow standard operating procedures and quality guidelines while handling calls.
Preferred candidate profile
- Graduates can apply.
- Prior customer service experience is preferred.
- Proficiency in English and regional languages.