Role Title
Senior Sales Consultant Inbound Sales only

Location
Mumbai (Office-based | aligned with Austalian business hours)

Role Purpose (CRITICAL)
This is not a cold calling job.
Your job is to:
Convert warm inbound leads into paying clients
Build trust quickly and guide customers
Maximise conversion rate and revenue per lead
You are the revenue driver of the company.

Key Responsibilities
1. Inbound Lead Conversion

- Handle inbound enquiries (calls, WhatsApp, CRM leads)
- Understand client requirements quickly
- Convert leads into applications / deal
- Convert existing clients into repeat business

2. Client Consultation

- Explain financial/mortgage solutions in simple terms
- Guide clients through the process
- Build strong trust and rapport

3. Follow-Up & Closing

- Follow up consistently with leads
- Handle objections confidently
- Close deals efficiently with urgency

4. Pipeline Management

- Manage leads in CRM
- Track:
- Lead status
- Follow-ups
- Conversions

- Ensure no lead is missed

5. Coordination with Operations

- Work closely with processing/credit team
- Ensure smooth transition from sales processing
- Keep clients informed at every stage

6. Customer Experience

- Deliver excellent client communication
- Ensure:
- Fast response time
- Clear updates
- Professional behaviour

7. Performance Tracking

- Achieve and exceed:




- Conversion targets
- Revenue targets

- Maintain daily reporting (DSR)

Ideal Candidate Profile
Experience

- 2-7 years in:
- Banking / Financial services / Mortgage broking

- Experience in:

- Loan sales / Mortgage sales / Credit sales

- Prior experience handling inbound leads preferred

Skills Required

- Excellent communication (English + Hindi preferred)
- Robust sales and closing ability
- Ability to:
- Handle objections
- Build trust quickly
- Influence decision-making

- Good understanding of:

- Loans / mortgages / financial products

Mindset (MOST IMPORTANT)
We are not hiring a caller.
We are hiring a closer.
You must be:

- Target-driven
- Confident and persuasive
- Fast responder
- Customer-focused
- Hungry for growth and incentives

Key Performance Indicators (KPIs)

- Lead Conversion Rate
- Revenue Generated
- Follow-up efficiency
- Customer satisfaction
- Response time

Compensation Structure

- Fixed Salary (based on experience)
- Attractive incentives (performance-based)
- High earning potential for top performers

Growth Opportunity
This role can grow into:
Team Leader - Sales
Sales Manager
Business Head (Revenue)

How to Apply
Please share:

- Updated Resume
- Current Salary
- Expected Salary
- Notice Period
- Experience in loan/mortgage sales

📌 Senior Sales Consultant Inbound Sales only (Mumbai)
🏢 Centrum Outsource
📍 Mumbai