Process: HSBC Arrow HQ - Inbound Customer Service
Qualification: Graduate
Requirements:
- Excellent English communication skills
- Minimum 1 year BPO experience
- Positive customer handling skills
- Inbound voice process experience preferred
Job Responsibilities:
- Handle inbound customer calls and queries.
- Provide accurate information and resolve customer issues.
- Maintain quality and process standards.
- Achieve assigned performance targets.