Role & responsibilities:

- Handle customer inquiries through phone calls, email, chat, and other support channels.
- Understand customer concerns and provide timely and effective solutions.
- Resolve complaints professionally while maintaining a positive customer experience.
- Provide accurate information about products, services, orders, and company policies.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Maintain accurate records of customer interactions and resolutions in the CRM/helpdesk system.
- Coordinate with internal teams such as sales, operations, logistics, and technical support when required.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Meet defined customer service, response-time, and quality targets.




- Collect customer feedback and communicate recurring issues to the relevant teams.
- Follow company policies, procedures, and customer service standards

Preferred candidate profile

- 02 years of experience in customer service, customer support, or a related role is preferred.
- Excellent verbal and written communication skills.
- Positive listening, problem-solving, and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office/Google Workspace.
- Ability to work with CRM, ticketing, or customer-support software.

📌 Customer Care Executive (New Delhi)
🏢 Da Milano Leathers
📍 New Delhi