Customer Service Associate

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 2,50,000 - 4,50,000 ₹ 2,50,000 - 4,50,000 /year

Experience

1 year(s)

1 year(s)

Apply By

17 Oct' 26

Posted 1 day ago

Job

Be an early applicant

About the job

Key Responsibilities:

1. Exceptional Customer Communication: Clear, empathetic, and qualified written and verbal skills; ability to explain technical concepts.
2. Strong Organisational & Process Management: Proven ability to manage multiple client engagements simultaneously with close attention to detail and adherence to structured processes.
3. Proactive Problem Solving: Ability to anticipate issues, troubleshoot effectively, and drive resolutions independently.
4. Tech Savvy & Quick Learner: Comfortable and proficient with CRM software, customer success platforms, and web-based business applications; ability to quickly master new tools and product features.
5. Collaborative & Team Oriented: Experience working well with diverse internal and external stakeholders to achieve common goals.
6. Results Driven with a Focus on Customer Outcomes: Motivated by helping customers achieve tangible success and meet defined performance targets.

Office Location- Hyderabad, Telangana
Mode of Work (Onsite/WFH/Hybrid)
Onsite - Work from Office / (Hi Tech City HYD), Working Days, 5 days per week, Rotational/split week off
Industry Preference- BPO, Geography (Domestic/International), International
Shift Timings (EU/Middle East//US/UK Shift)
US process - Night shift will be there, but the agent should be ok with 24*7 / rotational shifts

Skill(s) required

Customer Support English Proficiency (Spoken) English Proficiency (Written) MS-Office

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1.



have minimum 1 years of experience

Other requirements

Excellent Communication skills who can speak with US natives

Minimum 1 year in customer onboarding, implementation, customer success, or a similar client-facing project management role where upsell & cross-sell is a part of their Key KPI.

Experience Type (B2B/B2C) preferred

Candidates should have experience managing offline work promptly. This includes researching cases/orders and providing customers with timely updates

Candidates should have good listening, questioning, and call control techniques

Candidates should have Upsell/Cross Sell as part of their key KPI

Education- UG drop / Any Graduate

Should not be perusing regular/part time course

Any course that affects the job is not to be sourced

Must Have International voice process

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,50,000 - 4,50,000 /year

Perks

5 days a week

Number of openings

15

About Career Spotlight Recruitment

A Hyderabad-based recruitment agency specializing in Customer Service, Support, and Operations hiring for the BPO and contact center industry, placing candidates from entry-level to Manager roles. Founded on real industry experience across airline operations, e-commerce support, and government services, we connect skilled talent with top BPOs and MNCs across Hyderabad.

Activity on Internshala

Hiring since September 2026

1 opportunity posted

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📌 Customer Service Associate (Hyderabad)
🏢 Career Spotlight Recruitment
📍 Hyderabad