Job Description

Key Responsibilities:

- Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
- Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
- Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
- Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
- Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
- Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
- Collaborate with internal teams and external vendors for issue resolution and trend tracking Qualifications

Required Skills Qualifications:





- 2+ years of experience in email operations, Trust Safety, or SOC environments
- Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
- Hands-on experience with Splunk for log analysis
- Strong analytical, investigative, and problem-solving skills
- Ability to work in shifts within a 24x7 workplace

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Associate Account Management (Hyderabad)
🏢 Sutherland
📍 Hyderabad