- Provide end-to-end functional production support for SAP OTC processes.
- Manage incidents and perform ticket triage.
- Troubleshoot complex functional issues.
- Conduct Root Cause Analysis (RCA).
- Drive process optimisation and continuous improvement.
- Ensure SLA compliance and timely incident resolution.
- Collaborate with business stakeholders and technical teams.
- Support seamless business operations across SAP S/4HANA OTC landscapes.
- Solid knowledge of:
- Sales Order Management
- EDI Integrations
- Pricing
- Billing
- Order Fulfillment
- Drive proactive monitoring and problem management.
- Support release readiness and production changes.
- Identify automation and performance optimisation opportunities.
- Contribute to operational excellence and service reliability.
📌 SAP OTC Functional Support (Hyderabad)
🏢 P2pro Technology Solutions
📍 Hyderabad
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