Skill required: Next Generation Customer Operations - Incident Management

Designation: Business Advisory Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do

- You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

- You will also be responsible for closing the fault and complaints within SLA s.

- a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market

- Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events.

What are we looking for





- Primary skill - Incident Management - P1

- Secondary skill - Customer Service - P1

Roles and Responsibilities:

- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.

- Your expected interactions are within your own team and direct supervisor.

- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on current assignments.

- The decisions that you make would impact your own work.

- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

- Please note that this role may require you to work in rotational shifts

Qualification Any Graduation

📌 Business Advisory Associate-Messaging (Hyderabad)
🏢 Accenture
📍 Hyderabad