- Design, develop, test, and deploy Pega applications using CSA (Customer Service Assistant) framework.
- Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions on time.
- Troubleshoot issues and resolve problems related to Pega application performance, data integrity, and user experience.
- Stay up-to-date with industry trends and best practices in customer service automation.
Job Requirements :
- 5-11 years of experience in Pega development with a solid understanding of CSA certified skills.
- Proficiency in developing complex rulesets, flows, and interfaces for various business processes.
- Experience working on large-scale projects involving multiple stakeholders and tight deadlines.
- Strong analytical skills to identify areas for improvement and implement changes effectively.