Role & responsibilities

- Handle inbound customer calls and chats professionally and confidently.
- Understand customer needs and identify sales opportunities.
- Recommend suitable Microsoft hardware and software solutions.
- Address questions and objections and close sales where possible.
- Determine the appropriate next step based on customer intent.
- Maintain accurate customer information in CRM/sales tools.
- Share Voice of Customer and business feedback to improve customer experience.
- 2+ years of sales/telesales experience preferred.
- Commercial customer experience preferred; 3C product experience is a plus.
- Native or near-native proficiency in the supported language.
- Strong communication, interpersonal, and negotiation skills.
- Familiarity with CRM and sales tools.
- Typing speed of approximately 55 WPM in English or equivalent local language.
- Positive knowledge of Microsoft Office, Excel, Outlook, hardware, and key competitors.

📌 SMB Hardware Sales Advocate (Hyderabad)
🏢 Pi Square Technologies
📍 Hyderabad