18 Sep
|
Concentrix
|
Hyderabad
18 Sep
Concentrix
Hyderabad
Roles and Responsibilities :
- Lead a team of customer support agents to achieve daily targets and KPIs.
- Monitor and analyze performance metrics such as CSAT, shrinkage, attrition, and international BPO metrics.
- Develop strategies to improve agent productivity, reduce churn rates, and increase overall customer satisfaction.
- Collaborate with other teams to resolve complex issues affecting the contact center's operations.
Job Requirements :
- 4-12 years of experience in an International Chat Process or similar industry.
- Robust understanding of KPIs (Key Performance Indicators) for measuring team performance.
- Proven track record in leading high-performing teams with low shrinkage rates.
📌 Team Lead (Hyderabad)
🏢 Concentrix
📍 Hyderabad